Grievance Redressal Mechanism
We value your trust and are committed to addressing any concerns or complaints promptly and transparently. Clients may reach out to us through any of the following channels:
Email: contact@smartmoneyclub.in
Phone: +91 9998185483 during working hours
Post: Shop No. 213, Western Business Hub, Nr. Veerbhadra Avenue, Surat, Gujarat 395007
We aim to provide a resolution within 21 working days from the date of receiving your complaint.
Escalation Matrix
Designation
Name
Contact No.
Working Hours
Compliance Officer
CA Harshitha Iyer
+91 9998185483
contact@smartmoneyclub.in
8:30 AM to 6:00 PM
Investor Grievance Officer
Pranjal Rastogi
+91 9998185483
contact@smartmoneyclub.in
8:30 AM to 6:00 PM
Principal Officer
CA Harshitha Iyer
+91 9998185483
contact@smartmoneyclub.in
8:30 AM to 6:00 PM
Still Not Satisfied?
If your grievance remains unresolved even after contacting the above authorities, raise your concern through SEBI’s SCORES Portal (SEBI Complaints Redress System):
Still dissatisfied? Proceed to Online Dispute Resolution (ODR):